Policy All Service Users will have a full assessment prior to being offered Care services and a review within 4 weeks of Care commencing.
Formal reviews will involve the Service User, their family or advocate (if the Service User consents), their Support Worker and any relevant external professionals.
Formal reviews will be by appointment arranged by Compassionate Care Team Ltd, or at any other time if requested by the Service User or a family member.
Reviews of the Service User's Care will also take place when Care changes or an incident, accident or near miss arises. Additionally, if a Service User transfers between services, uses respite care or is re-admitted or discharged, a review will take place. Reviews will make sure that the Service User's goals or plans are being met and are still relevant.
Reviews will take place at least annually once Care has started.
Where a Service User lacks the mental capacity to make specific decisions about their Care and no lawful representative has been appointed, their best interests must be established and acted on in accordance with the Mental Capacity Act 2005. Other forms of authority such as advance decisions must also be taken into account as part of the review process.
Each Service User's Care needs and preferences will be reviewed by Compassionate Care Team Ltd staff who have the required levels of skills and knowledge for the particular task.
Procedure The tools in the assessment and Care Plan pack will guide the review. The review will be centred on the wishes of the Service User and their family.
Any new information gathered from the review will be documented and an appropriate and agreed care/support prescription will be initiated.
Any new issues which are identified during any scheduled visit must be reported to the staff member at Compassionate Care Team Ltd so that any action can be taken and, where required, a review of the Service User's Care Plan can be initiated immediately.
Where a Service User lacks the mental capacity to be involved in reviews, a multi-agency review should take place, where possible, and an advocate should be appointed.