Policy Compassionate Care Team Ltd will take account of the following when considering accepting a Service User with specialist needs:
• Can Care be delivered safely to the Service User and without undue risk to the Service User, the staff or others? • The acceptance by the Service User and each person involved in the Service User's Care of any risks relating to the care service • It is the Service User's preferred choice • The suitability, accessibility, and availability of alternative arrangements • The extent of the Service User's needs (e.g. frequency of staff intervention required) • The cost of providing the service of choice to ensure the best value and efficient use of resources to suitably meet the Service User's assessed care needs • The psychological, social and physical impact on the Service User • The Service User's human rights and the rights of their family • Ensuring that staff have the appropriate skills, competence, and experience to deliver quality care • Ensuring that there is a sufficient network of external healthcare professionals available to offer support and guidance
Compassionate Care Team Ltd will regularly review the needs of the Service User in order to establish that staff can accommodate those needs safely. Any changes in the Service User's condition that cannot be met safely will be responded to in a timely manner by accessing other healthcare professionals. Where services are commissioned by Nottinghamshire County Council or Health Commissioners, discussion will take place with them as soon as Care needs change.
All care delivered will be individualised and person-centred. Compassionate Care Team Ltd will always seek to promote the Service User’s independence in all aspects of care.
Procedure Care Assessment Planning Before the start of any Care service, consideration will be given as to whether or not Compassionate Care Team Ltd can meet the individual specialist needs for that Service User: • The person delegated to complete the pre-assessment should ensure the pre-assessment documentation is fully complete and be able to communicate the findings to Miss Naomi Bennett • As well as gathering assessment information from the Service User and/or family members, staff should seek support from the Service User's care manager/social worker or other relevant healthcare professionals currently involved in their care • Miss Naomi Bennett should then discuss the potential Service User with key staff who would be responsible for the Care of that individual if Care was agreed • A joint decision should then be made that all staff are competent to meet the specialist needs for that Service User • Before agreeing to starting a Care service, consideration must be given to ensuring that suitably skilled, competent and experienced staff are available to meet the needs of the Service User. Consideration should also be given to the sourcing and maintenance of any equipment needed, the impact on the dependency level/staffing level at Compassionate Care Team Ltd and the access to healthcare professional support • Staff should ensure that any equipment necessary to meet the needs of the Service User is available before the commencement of the care package. There should also be a supply of necessary medicinal products available until such time as further stock can be supplied Care Plans must be available to clearly identify who is involved in the Service User's care, to identify how to access specialist support and equipment and indicate who to escalate concerns to if the condition of the Service User changes. Funding arrangements must be in place as per the local terms and conditions of The Agency contract.
Care Planning and Delivery of Care Every Service User will have a Care Plan in place detailing the ability of the Service User in relation to their specialist needs and the support required from staff to meet those needs. This should include the following areas: • The specialist need and how it affects the Service User • The support staff required to meet the needs of the Service User • Any equipment necessary to meet the specialist need and the responsibility of the staff (refer to the Management of Medical Devices Policy and Procedure) • Any specialist healthcare professional contacts involved in the care of the Service User • Reference to other records in place such as risk assessments, daily records, manufacturers' guidance etc.
Care Plans will be reviewed in accordance with the Care Plan Review Policy. The Service User and/or their family members (with the consent of the Service User) will be fully involved in the Care Plan review as far as is practicable to ensure that the Service User remains at the centre of Care decisions. Any delegated duties to staff to meet specialist needs will be in line and in accordance with professional codes of conduct standards. For transfers of care (emergency or planned), staff should ensure there is no delay in treatment due to the transfer and therefore should supply a sufficient amount of medicines and medicinal or other equipment in order to maintain care. A copy of the specialist needs Care Plan should be available for transfer or referenced within any transfer documentation.
Partnership Working Service Users with specialist needs may already have associated specialist healthcare professionals involved in their care. Staff at Compassionate Care Team Ltd will seek the support, advice, and guidance from any specialist healthcare professionals in a timely manner and refer any medical changes in the Service User to the Service User's GP in the first instance.
Staff will, at all times, ensure that they build up professional relationships in line with their professional codes of conduct to ensure continuity of care and a consistent approach to the delivery of care. Any sharing of information will only be with the prior consent of the Service User, or in the best interest of the Service User in accordance with the Mental Capacity Act 2005.
The Data Protection Act will be adhered to at all times when discussing information regarding the Service User with other healthcare professionals. Staff should refer to the GP and Visiting Professionals Policy and Procedure for guidance with the promotion of partnership working.
Staff Training and Education Staff supporting Service Users with specialist needs will be provided with the appropriate training needed to meet the needs of the individual. Miss Naomi Bennett will source appropriate, credible training to ensure that staff are suitably skilled. Staff will, at all times work, within their own professional codes of conduct and scope of competence and will be expected to seek further training as needed in order to meet the needs of the Service Users in their care. In line with professional codes of conduct, staff will be expected to maintain their knowledge in any training provided and be able to demonstrate this through supervision, appraisal and any revalidation requirements (if necessary).
Compassionate Care Team Ltd will ensure that training plans at Compassionate Care Team Ltd reflect the needs of the Business and will be subject to ongoing review to ensure that they remain current and fit for the Service.