Our Statement & What it Means In line with our Core Value of being ‘Accountable’, Compassionate Care Team is committed to working with honesty, transparency & a desire to evolve and improve.
Our Duty of Candour & Whistleblowing Policy mandates us to: "Volunteer all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made”.
In practice this means: Where mistakes/ incidents have occurred, we will involve you in the investigation Where an apology is due, it will be promptly provided Where actions/ outcomes are required, you will be notified
Our Commitment to a Fair and Open Culture: An error, accident or incident, however serious, is rarely caused wilfully or as a result of carelessness, neglect or a failure to carry out a duty of care. Errors are often caused instead, by a number of factors that often happen in a sequence or simultaneously which on their own would not cause the event to occur.
Learning from such incidents can only take place when they are reported and investigated in a positive, open and structured way. This is an important part of successful risk management.
Adopting this approach and not punishing errors will promote a fair and open culture and safe practice throughout the organisation. This will enable us and partner agencies to take positive action to prevent the error or adverse incidents from happening again.
To promote a fair and open culture and encourage the reporting of incidents, we will take a non-punitive approach to those involved in incidents.
Staff will remain accountable to Service Users, the Local Authority, the CCG, CQC and their professional bodies for their actions, but a non-punitive approach means that disciplinary action will not be taken against a member of staff for reporting an incident, except in the rare circumstances where there is evidence of: • gross professional or gross personal misconduct • repeated breaches of acceptable behaviour or protocol • an incident that results in a police investigation.